Refund policy
RETURNS
Our return policy is valid for 14 days. If more than 14 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Some items are completely excluded from returns:
- Gift cards
- Downloadable software products
- Opened crypto wallets
- Already activated DePIN devices
To complete your return, we require a receipt or proof of purchase.
Please do not send purchased items back to the manufacturer.
In certain situations, only partial refunds are granted (if applicable):
- Books with obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
- Items not in their original condition, damaged, or missing parts for reasons not due to our error
- Items returned after 14 days from delivery
Refunds (if applicable)
Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted to your account.
If you’ve done all of this and still have not received your refund, please contact us at support@depinhouse.io.
Sale items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, email us at support@depinhouse.io and send your item to:
Tullastraße 59, Karlsruhe, Baden-Württemberg, 76131, Germany.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift voucher for the value of your return. Once the returned item is received, we will email you the voucher.
If the item wasn’t marked as a gift when purchased or was shipped to the gift giver, the refund will be sent to the gift giver, who will also be informed about the return.
Shipping
To return your product, you should send it to:
Tullastraße 59, Karlsruhe, Baden-Württemberg, 76131, Germany.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it takes for your exchanged product to reach you may vary depending on your location.
If you are shipping an item worth over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.